FAQ's

Shipping Time and Delivery Expectations

The shipping duration for your order can differ based on the brand. Some items are shipped the same business day, while others might take 1-2 days. Occasionally, there may be unforeseen delays. Typically, you should receive your product within 4-7 days. If an extended shipping time is anticipated, this will be clearly mentioned on the product page. We take pride in offering some of the fastest processing and shipping times in the industry, along with outstanding customer service.

Payment Options

We accept multiple payment methods, including Credit/Debit Cards (Visa, Mastercard, American Express, Discover) and digital wallets such as Apple Pay and Google Pay.

Return Policy

All items are covered by our 30-Day Money Back Guarantee. For more details, please see our comprehensive 30-Day Return Policy at the bottom of our page.

Cancellation Policy

You can cancel your order for a full refund before it ships. To cancel, contact us immediately at support@VitalitySelection.com. Orders that have already shipped are subject to our 30-Day Return Policy.

Dealing with Damaged Products

When you receive your item(s), inspect the packaging for any damage. If you notice any or suspect damage but cannot inspect it, make sure to note it on the delivery receipt. If your item(s) arrive damaged, send photos to support@VitalitySelection.com for a prompt replacement or compensation.

Placing an Order

To place an order online, click "Add To Cart" on the product page and proceed through the checkout process. For phone orders, call us at 800-678-2192 for immediate confirmation and processing.

Tracking Your Order

After placing your order, you'll receive a confirmation email with transaction and shipping details. Your order will be processed promptly, and you'll get a shipping confirmation email with a tracking number once it leaves our warehouse. If an item is out of stock, we will notify you within one business day. While we strive to keep all products in stock, high demand can lead to quick sell-outs.

Order Confirmation Email

For every order placed, you will receive an order confirmation email. We recommend printing and saving this email for your records. Ensure your email address is correct to receive this confirmation.

Sales Tax Information

We only charge sales tax on orders shipped to Illinois, as our operations are based there. This policy offers significant savings for customers outside Illinois.

Changing Your Order

To change your order at no additional cost, email us at info@hyperexplorer.com. If there’s a price difference, it will be adjusted on your card, or we'll send a custom invoice. Please note, changes can only be made before shipping.

Contact Information

For immediate assistance with your order, contact us by emailing support@VitalitySelection.com or calling 800-678-2192.